Privacy Policy
The protection of your personal data is of particular importance to us. We therefore process your data confidentially and exclusively in accordance with the applicable legal provisions, in particular the General Data Protection Regulation (GDPR) and the Austrian Telecommunications Act (TKG 2003).
This Privacy Policy provides information about the most important aspects of data processing in connection with our website and ticket shop.
When you use this website, various types of personal data are collected. Personal data refers to any information that can be used to identify you personally.
Please note that data transmission over the Internet (e.g. communication by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties cannot be guaranteed.
You have the right at any time to obtain, free of charge, information about the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction or deletion of your personal data. If you have any questions regarding data protection, you may contact us at any time.
This website is hosted by an external service provider. The hosting provider is used for the purpose of fulfilling contractual obligations towards our customers and in the interest of providing a secure, fast, and efficient online service through a professional hosting provider (Article 6(1)(f) GDPR).
Contact
If you contact us via the contact form on our website or by email, the data you provide will be stored for six months for the purpose of processing your request and handling any follow-up questions. We will not share this data with third parties without your consent.
Data Storage
Please note that, for the purpose of simplifying the purchasing process, online booking, and subsequent contract processing, the web shop operator Regiondo stores the IP address of the connection owner by means of cookies, as well as the purchaser's name, address, email address, credit card details, and other information.
In addition, for the purpose of contract fulfilment, we also store the following data:
- Name
- Booked activity or tour
- Booking date
- Interest in future offers
- Email address
- Telephone number
The data you provide is required to fulfil the contract or to carry out pre-contractual measures. Without this data, we are unable to conclude a contract with you.
Your data will not be transferred to third parties except:
- to the financial institution or payment service provider responsible for processing your payment;
- to our tax advisor for the fulfilment of our legal tax obligations.
If the booking process is cancelled before completion, the data stored by us will be deleted.
If a contract is concluded, all data relating to the contractual relationship will be stored until the expiry of the statutory tax retention period (7 years).
In addition, the following data will be retained for the duration of the statutory product liability period (10 years):
- Name
- Address
- Booked activity or tour
- Purchased services
- Date of purchase
Data processing is carried out on the basis of the applicable legal provisions, in particular Section 96(3) of the Austrian Telecommunications Act (TKG) and Article 6(1)(a) (consent) and/or Article 6(1)(b) (performance of a contract) of the GDPR.
Consent to Data Processing
By submitting the contact form, you consent to the electronic storage and processing of the personal data you provide for the purpose of responding to your enquiry and, if you have explicitly opted in, for sending you newsletters and information about our offers.
Your consent is voluntary and may be withdrawn at any time with future effect by contacting us. The withdrawal of consent does not affect the lawfulness of any data processing carried out before the withdrawal.
For further information on how we process your personal data, please refer to this Privacy Policy and our General Terms and Conditions (GTC) available on www.lama-touren.at.